We greatly value your right to privacy. Please read our privacy statement below

Safety and Privacy

Privacy and Security

We at the Aphelia online store respect your right to privacy.

Aphelia (hereafter "Aphelia Cosmetology") and TCM Cosmetology (the "owner") understand the importance of Privacy Principle's and is committed to ensuring the privacy of your personal information. The following Privacy Policy explains how we look after your personal information. We have developed Privacy Procedures for the collection and storage of personal information that comply with Privacy requirements in Australia, USA, United Kingdom and the EU. Aphelia Cosmetology has adopted this Privacy Statement in order to inform you of its policies. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

Information Collection and Use

Aphelia Cosmetology and its owner is the sole owner of the information collected on this site. We will not sell or rent this information to other third parties unless obliged to do so under applicable laws or by order of competent authorities, however some of your information may be shared for the purpose of processing and delivering your order.

We only collect information about you when you supply it to us on a voluntary basis. For example, we may collect personal information about you, when you:

  • Contact information (such as name, postal address, email address, mobile or phone number)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information
  • Shipping address information
  • Your skincare concerns
  • Ant content you provide like comments, articles or photographs

Aphelia Cosmetology and its owner will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want Aphelia Cosmetology to obtain any personally identifiable information about you, do not submit it.

You can visit and browse the Aphelia website without revealing personally identifiable information about yourself.

How we may use this Information

  • To process your payment or credit card transaction
  • Create your online line account with us
  • To communicate with you from time to time and administer your account and involvement with special offers, surveys or contests
  • Respond to your inquiries
  • Provide current or new services to you
  • Send you promotions and news letters

Security

We have security procedures in place to protect your personal information. We use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect cards credit card ordering information, including your name, address and credit card number, so it cannot be read in transit encrypted and protected using Secure Socket Layers (SSLs). While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, employees are informed about our security and privacy practices and updated as new policies are added or revised. They are regularly reminded about the importance we place on privacy and what they can do to ensure that our customers' information is protected.

TCM Cosmetology Companies

Aphelia, known as Aphelia Cosmetology, are owned by TCM Cosmetology LLC dedicated to the development of skincare, cosmetics and health products. We may share your information with TCM Cosmetology LLC in accordance with our privacy policy.

Disclosure to third parties

We may disclose your personal information to third parties in the following circumstances:

  • To third parties whom you have been informed of at the time of collection
  • To our affiliated companies or parent company
  • Third parties to whom disclosure is necessary to fulfil the purpose for which the personal information has been collected e.g. Courier Company for delivery.
  • To any entity to which we are required or authorised by law to disclose such information

Aphelia Cosmetology and its owner will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation

Correcting/Updating/Deleting/Deactivating

If your personal information changes (such as your postcode, phone, email or postal address), or if you no longer desire our services, we provide a way to correct, update or delete/deactivate that your personally identifiable information. This can be done by logging in to your account and editing your profile or unsubscribing/deleting your account.

Choice/Opt-Out

In order to provide service to you, Aphelia Cosmetology and its owner will send you communications related to your transactions, security or the administration of its website. From time to time, Aphelia Cosmetology and its affiliates may also wish to send you other messages or updates about Aphelia Cosmetology, its affiliates, or their promotions and other activities. If you would prefer not to receive future email communications from Aphelia Cosmetology its owner and its affiliates, an unsubscribe link is provided on every communication you receive from Aphelia, excluding order-related communications. Or if you have a account you can sin in and simply unsubscribe to emails or totally cancel your account .

Sign Up

If a user wishes to subscribe "sign up ", we ask for your email address to provide these communications. Subscribers are contacted by email with information about promotions and product releases. Out of respect for our users' privacy we provide a way to opt-out of these communications.

User Content

We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions.

Transactions and Activity

If you become a registered user or if you conduct transactions through the Aphelia website, Aphelia Cosmetology collects information about the transactions you engage in while on the website and your other activity on the site.

We use the personal information that you provide to us to conduct our business with you, to facilitate and manage our dealings and relationship with you (including any feedback that you may provide us), to develop and improve our products and services and for any other purpose for which you may disclose your personal information to us.

This information may include, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

Cookies and Web Server Logs

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.

Please note, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

By using Aphelia Cosmetology websites you are giving your consent to the use of cookies. You can choose to reject cookies at any time, either by changing your browser settings (if your browser permits). You should be aware that certain features are only available through the use of cookies and if you choose not to accept cookies, such features may not be available to you.

Children's Privacy

This website is directed toward and designed for use by persons aged 13 or older. Aphelia Cosmetology will not approve applications of, or establish or maintain accounts or memberships for, any child whom Aphelia Cosmetology knows to be under the age of 13. Aphelia Cosmetology does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Aphelia nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Aphelia otherwise has reason to believe is, under the age of 13, Aphelia Cosmetology will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from Aphelia's files by contacting us at customerservice@apheliacosmetology.com.au .

Contacting Aphelia Cosmetology

You can contact us if you require further information or support at the following email address customer customersupport@apheliacosmetology.com

We greatly value your patronage and trust towards Aphelia . Please read our terms and conditions below

Terms & Conditions

Companies

Aphelia Cosmetology Pty Ltd (AUST), Aphelia Cosmetology LLC (USA), Aphelia Cosmetology Limited (UK) Welcome to the www.Apheliacosmetology.com (the "web site" )

Aphelia ("Aphelia Cosmetology") provide the content and services available on the web site to you subject to the following terms and conditions, (collectively, "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

The following terms and conditions, along with site policies such as the Privacy Policy and other customer service policies, govern the use of the website or any other owned websites by TCM Cosmetology LLC (the "owner") and constitute the entire agreement between the contracting parties. By browsing the site or placing an order, you agree to be bound by the conditions listed below as amended from time to time. All products available on the website, and any samples we may provide to you, are for personal use only. You may not sell or resell any of the products or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be provided to you that we believe may result in the violation of our Terms and Conditions.

You're Licence to Use this site (or referred to as website) owned by TCM Cosmetology LLC (further referred to as "owner')

Aphelia Cosmetology and its website owner grant you a personal, limited, non-exclusive and revocable license to access and make personal use of this site. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of TCM Cosmetology LLC.

Applicable Law & Jurisdiction

The Aphelia Cosmetology websites are created and controlled in Queensland, Australia by Aphelia Cosmetology Pty Ltd under license granted by the owner. All purchases are subject to the laws of the Commonwealth of Australia, United States of America and United Kingdom. By using this site you submit to the jurisdiction of the courts of the mentioned countries and agree that any legal action will only be commenced in these forums by choice of any Aphelia Cosmetology company or the websites owner.

Capacity to Contract

Orders can only be placed with the website by persons who are over the age of either 18 or 21 as legislated in your state of residence.

Review of Terms

All terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

Copyright

All content included on this site (including look and Feel), such as text, graphics, logos, button icons, images, video clips, and audio clips, digital downloads, data compilations, and software, is the property of the owner or its content suppliers and protected by Australian, United States , United Kingdom and International copyright laws. The compilation (meaning the selection, coordination and arrangement) of all content on this site is the exclusive property of the owner and is also protected by Australia, United States, and United Kingdom and International copyright laws. The content on this website may be used by you as a shopping and/or information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website is strictly prohibited. TCM Cosmetology maintains a copyright piracy surveillance program and vigorously prosecutes copyright infringement.

Trade Marks

Aphelia, associated trademarks and logos and logo are trademarks of Nemesis Biotechnology Ltd fully licensed to TCM Cosmetology LLC. Nemesis Biotechnology Limited has registered and filed applications to register its trademarks in many countries worldwide. Aphelia trademarks and trade dress may not be used in connection with any product or service that is not Aphelia Cosmetology or TCM Cosmetology approved, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aphelia. All other trademarks not owned by Aphelia Cosmetology, TCM Cosmetology or any of its related companies that appear on this site are the property of their respective owners. You are not permitted to and shall not register or use any trade name, trademark, logo, domain name or any other name

We do not allow third parties to use the Aphelia Brand Elements unless they have either received prior written permission from us.

If permission is granted you must ensure that you adhere to these Trade Mark Guidelines or any other guidelines issued by us from time to time, for example, in relation to the size, color scheme, typeface and prominence of the Aphelia Brand Elements.

User Content

When you transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content. This means that all third parties, and not we, are entirely responsible for all User Content that they post to the Site. You agree not to engage in or assist others to engage in , uploading, posting, e-mailing or otherwise making available on the Site User Content that (a) is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

You acknowledge that should you or any third party create such user content on the website or its related websites it is a violation of the terms and conditions of the website which will cause immediate termination of accounts without prior notice.

Shipping

The Aphelia can only ship to a limited number of countries that are listed on the site under shipping information. To discuss shipping to a country not listed here please email us at customerservice@apheliacosmetology.com Aphelia, the website or its owners are not responsible for customs charges and restrictions that vary from country to country and result from the importation or certain products. The purchaser remains responsible for all charges and fees incurred.

Confirmation of Order

All orders placed are an offer of purchase and are subject to acceptance by Aphelia Cosmetology and its owner. If an order is not accepted, a full refund will occur at the earliest possible convenience. The website or its owner reserves the right to refuse an offer for any reason.

Payment

The website or its owner is under no obligation to ship any goods ordered until payment for those goods has been received. In the event of the requested goods being unavailable Aphelia Cosmetology may cancel the transaction and affect a full refund.

Purpose of Goods

Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to customerservice@apheliacosmetology.com

Advice and Information

The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use. The owners of this site will make reasonable efforts to include up-to-date and accurate information, but make no representations, warranties or assurances as to the accuracy, currency or completeness of the information provide

Links to other sites

Aphelia Cosmetology maintains links to other websites but makes no representations as to the accuracy of the material therein, and is not responsible for the content and conduct of these sites.

Conclusion of Transaction

The agreement for sale is concluded only when goods are handled over to the designated carrier.

Disclaimer or warranties and limitation of liability

THIS WEBSITE IS PROVIDED BY ITS OWNER ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE WEBSITE OR ITS OWNER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

THE WEBSITE OR ITS OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM APHELIA.COM.AU, APHELIA .US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APHELIA.COM.AU WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).

THE WEBSITE OR ITS OWNER, PARTNERS, AGENTS AND AFFILIATES SHALL NOT BE LIABLE TO YOU OR ANYBODY ELSE FOR ANY MISTAKES, MISPRINTS OR MISSPELLINGS THAT MAY OCCUR IN ITS DATABASES AND ON THE WEBSITE ITSELF, OR IF THE SUPPLIED INFORMATION WAS DISTORTED IN ANY OTHER WAY.

YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE.

General

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior agreements.

General You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior agreements. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time and providing notice of such change via postings on the website. Any changes are effective immediately upon posting to the web site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions.

Convenient ReutrnsWe want you to be 100% satisfied with your order. Should you for any reason be unhappy with your purchase we will promptly issue a refund to your credit card or exchange. But we ask that you follow these few reasonable guidelines:

 

 

 

Canceling an Order

You may cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day that they are made. Simply call our Customer Care line on 1-800-903-1362 during our opening hours (Monday to Sunday except Christmas day we are closed).

Damaged Items

If the goods you receive are damaged we will be happy to exchange the items or offer you a refund please notify us immediately by calling our Customer Service Team 1-800-903-1362 (Monday to Sunday except Christmas day we are closed).

To assure fast resolution, please provide the order number, your email address and contact phone number. Important: keep the box, packing materials and the damaged items for inspection by the carrier so a claim can be made.

At any stage should you have any problems please contact us by phone 1-800-903-1362 or email customersupport@apheliacosmetology.com



Convenient Returns

 If for any reason you are not entirely satisfied, you may return any item for a full refund within 30 working days from delivery.

Within the order packaging, you will find a Returns Note section with details of your order. Follow the simple steps below (Return Steps) for an easy return.

If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 1-800-903-1362  (Monday to Sunday except Christmas day we are closed).

Regretfully, return shipping fees are not refundable. Aphelia do not accept responsibility for return of merchandise that is not insured and sent using a traceable method.

Any refunds (the price paid by you for the goods exclusive of the initial delivery charge) will be credited back to your original payment method within thirty (30) days of receiving your returned goods.

Step One

Please fill out the Return Merchandise/ Exchange section on the back of the packing slip (enclosed in your original order) and place it inside the return package.

Please tick a reason for return code on the return notice section

Damaged / Incorrect items delivered/ Exchange

If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.

Step Two

Make a copy of the completed invoice for your records.

Step Three

Affix the return label provided with the product on the outside of your return carton

If the return label is not enclosed address the return to :

Aphelia Cosmetology
313 Talbot Blvd ,
Chestertown MD 21620

At any stage should you have any problems please contact us by phone 1-800-903-1362 or email returns@apheliacosmetology.com